At Southside Health we are committed to providing a safe, respectful and supportive environment for our patients and staff.

We ask that everyone that attends the practice treats each other with courtesy and respect at all times. This includes respectful communication with our reception, nursing, clinical and support staff, as well as fellow patients.

We do not tolerate abusive, aggressive or threatening behaviour, or behaviour that compromises the well being of staff and other patients.

Our staff are here to help and we always strive to provide the highest standard of care and service. We understand that illness, stress and unexpected delays can be frustrating and we appreciate your patience and understanding when challenges arise.

Any individual whose behaviour is considered unacceptable may be asked to leave the premises. Should there be a breakdown in relationship with the practice due to unacceptable behaviour, you may be asked to find an alternative healthcare provider.

We are committed to treating every patient with dignity, kindness and professionalism and we ask the same in return.

Thank you for helping us maintain a safe and respectful environment for everyone.